Unopened items: If for any reason you are not completely satisfied with your purchase, we are happy to assist you with returning or exchanging unopened merchandise in the the original method of payment minus a 10% restocking fee. All returns or exchanges must be in like new condition and still in original factory package. If a case has been opened, it cannot be returned. The unopened items must be returned within 7 days of the delivery confirmation date. Toysbot will refund you the entire purchase price of the item (shipping fees to and from Toysbot.com will not be refunded). Refunds will be issued in the form of the original method of payment. Items must be packed inside a shipping box with sufficient protection. If the product is not in original condition, the refund will be less. Customer Service must be contacted before returning any items.
Opened items are any products that have had the factory sealed tape removed, or where there is clear evidence the product packaging has been opened.
Defective items: We are committed to your shopping satisfaction. If you receive an item that has a manufacturer's defect we are happy to ship a replacement. Please contact us within 7 days of receiving your order. Toysbot will cover all shipping fees to and from our warehouse on defective items. Defective items may only be exchanged for the same item.
Non-Returnable / Non-Refundable Items: We accept returns on ALL of our products. The only exceptions are below.
- Final Sale Items cannot be returned or exchanged. Items that are final sale are as follows: sale items, items marked final sale/no returns.
Please note that this return policy applies only to shipped items you have received.
Return Procedure: Any returns should be sent back to the address on the shipping label. Once we receive your return, a refund will either be applied back to the credit card used for the purchase. When returning merchandise, be sure to include a note with your order number and the details of the return.
Shipping Your Return:
1. Repackage your item(s) you are returning securely (in the same box or in a box comparable to the one you received your item in).
2. Include the invoice in the shipment and a a copy of your order number and the details of the return with the item(s) you are returning, and keep a copy for your record.
3. You are responsible for any return shipping costs (return postage will only be covered by Toysbot.com in the case of damaged or mis-shipped merchandise).
-To ensure your item gets to us and because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service.
4. All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without prior knowledge will be refused.
5. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that never arrive.
6. As soon as we receive the item you are returning we will inspect the item(s) to make sure it is in the same condition we shipped out to you and after confirming the item(s) meet this criteria, a refund will either be applied back to the credit card used for the purchase.
7. Ship the item(s) you are returning to:
TOYSBOT RETURNS & EXCHANGES
5426 N. Muscatel Ave.
San Gabriel, CA 91776, USA
Please allow up to 2 weeks from the time you mail your order to us for your return or exchange to be processed.
- IMPORTANT: Return postage will only be covered by Toysbot.com in the case of damaged or wrong merchandising.
- Toysbot.com reserves the right to decline the exchange of your items if the above terms have not been followed.
If you need assistance or have any questions, please email us at firstname.lastname@example.org. We will be happy to answer any question you may have.